Your influential mission. You will - Design and maintain a comprehensive training program that fosters a motivated, knowledgeable, and high-performing workforce. - Oversee the full training lifecycle within the Customer Service Department—from onboarding to ongoing development. - Conduct onboarding sessions, mentoring, and coaching for new hires, introducing them to company products, systems, standards, and goals. - Deliver refresher trainings to address performance gaps and support continuous …